FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Industry insights
Replacing your legacy CIS: 5 steps that will help you select the right CIS and vendor
The Customer Information System is the brain of a Utility. Replacing such a mission-critical system does not happen overnight and implementing new technology can be challenging, even daunting.
5 steps companies can take to improve operations and unlock new revenue opportunities
How to improve your operations and unlock new revenue opportunities with simple tech and talent changes.
Analyzing the cost of a modern CIS system: 5 findings that influence the business case
These findings significantly influence Utilities’ “cost to serve” customers and substantiate the investment in a new CIS system.
INTERVIEW: How can Utilities improve Customer Experience in uncertain times?
Microsoft and Itineris share their views on how Utilities can redesign their customer retention strategies to reduce overall churn.
Stay agile with Microsoft’s Business Application Platform
Our CEO Edgard Vermeersch showcases the strengths the Microsoft Business Application platform brings to our UMAX solution.
5 Questions: Vanessa Edmonds, TMG Consulting Utility Forum 2017
In this “5 Questions” interview, Vanessa Edmonds shares insights about the firm's upcoming knowledge sharing event - the TMG Utility Forum.
Company news
Itineris achieves prestigious Microsoft Business Applications 2021-2022 Inner Circle award
We are grateful and proud to have achieved the prestigious Microsoft Business Applications 2021/2022 Inner Circle award for the second year running. Membership in this elite group is based on sales achievements that rank Itineris in the top 1% of the Microsoft’s Business Applications global network of partners.
Providing our customers with a cutting-edge risk assessment tool for bad-debt prevention
Itineris announced today the successful integration of UMAX, our modern, highly configurable CIS & CRM solution, to the ONLINE Utility Exchange, a premier bad-debt elimination tool. This integration was developed in conjunction with Lansing Board of Water and Light (LBWL) and will allow UMAX users to eliminate bad debt during the application process.
Lansing BWL is LIVE on UMAX! On-budget and on-time.
We are pleased to announce that Itineris has successfully implemented our cloud-based Customer Information Solution, UMAX, at The Lansing Board of Water & Light (BWL). The implementation was successfully delivered on-time, and on-budget.
Event calendar
Future of Utilities – Smart Energy
March 8-9, 2022 London, UK
We look forward to meeting you at the Future of Utilities Smart Energy conference, to be held from March 8th - 9th in London, UK.
The Utility Management Conference
February 21-24, 2022 in Orlando, Florida
We look forward to meeting you at the WEF/AWWA Utility Management Conference 2022, to be held from February 21st-24th in Florida, US.
Meet us at CS Week
August 17-19, 2021
We are pleased to announce that we will be sponsoring CS Week, to be held from August 17-19.
