Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution
A powerful solution for utilities
Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve.
Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction.
Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration.
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The proof is in our track record
We build and implement software for utilities that helps great people do great work.
“The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
“After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform.”
Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission
Recognized as a leader by Gartner
“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”
News & blog posts
Hans Dekeyser appointed General Manager for Itineris North America
We are pleased to welcome Hans Dekeyser in the newly created role of General Manager for Itineris North America. Within that role, Hans will oversee the overall day-to-day operations in the US.
The cost-of-living crisis: how utilities can better support their customers and improve customer service
Today, utilities are faced with an increasing number of customers who struggle to pay their energy or water bill. Now more than ever, you must adopt a proactive, digital approach to managing customers in debt.
Payment assistance made simple for utilities
The number of unpaid utility bills is on the rise. To alleviate this, utilities must optimize their processes for handling customer payment assistance programs.
