Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution
AI & OMNICHANNEL
Boost productivity and customer engagement
Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.
Our solutions and services
are 100% focused on utilities
Book a demo
The proof is in our track record
We build and implement software for utilities that helps great people do great work.
“The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
“After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform.”
Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission
Recognized as a leader by Gartner
“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”
News & blog posts
Itineris accelerates its growth strategy with Cobepa as the new majority shareholder
Cobepa, a renowned long-term equity investor active in Belgium and the U.S., has acquired a majority stake in the company.
Itineris strengthens Leadership Team to drive global growth and innovation
RWA Celebrates Digital Transformation with Successful Go-Live of UMAX CIS
Software company Itineris accelerates expansion in the U.S.
Three contracts signed, including one with the ninth largest city in the country. Additionally, Flanders’ largest drinking water company extends its partnership.
