Engage your customers
with our cloud-based
solution for utilities

Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365

A powerful solution for utilities

Itineris supports utilities by providing an innovative Customer Information System (CIS), CRM, Asset and Field Services Management solution.
  • Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve.

  • Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction.

  • Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration.

Leveraging the power of Microsoft

A utility-centric CIS & CRM solution empowered with Microsoft Dynamics 365 cloud-based solutions: Power BI, Data Lake, PowerApps, AI, and much more.
Microsoft Dynamics 365


Boost productivity and customer engagement

Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.

Our solutions and services
are 100% focused on utilities


Delivering the foundations for truly sustainable innovation.


Increasing the customer contribution margin through excellent operations.

Book a demo

The proof is in our track record

We build and implement software for utilities that helps great people do great work.

“The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”

Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection

“After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform.”

Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission

Recognized as a leader by Gartner

“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”


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Eager to help build our future? Join us!