Engage your customers
with our cloud-based
solution for utilities

Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution

YOUR BUSINESS PROCESSES

Empower AUTOMATION
by converting manual tasks to best practice workflows.

YOUR CUSTOMERS

Empower ENGAGEMENT
through Social Media, Chat, Customer Self-Serve and more.

YOUR DATA

Empower KNOWLEDGE by uniting all data sources for a complete view of your operations.

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365

A powerful solution for utilities

Itineris supports utilities by providing an innovative Customer Information System (CIS), CRM, Asset and Field Services Management solution.

  • Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve.

  • Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction.

  • Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration.

Discover our solution

Leveraging the power of Microsoft

A utility-centric CIS & CRM solution empowered with Microsoft Dynamics 365 cloud-based solutions: Power BI, Data Lake, PowerApps, AI, and much more.
Discover OUR PLATFORM
Microsoft Dynamics 365

Book a demo

The proof is in our track record

We build and implement software for utilities that helps great people do great work.

“The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”

Cecil McMaster,
Business Information Officer,
The New York Department of Environmental Protection

“After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform.”

Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission

View customer cases

Recognized as a leader by Gartner

“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”

Gartner

News & blog posts

View more Insights

Eager to help build our future? Join us!

our job openings

Itineris & UMAX

Itineris develops, delivers and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities and built on the powerful and innovative Microsoft Dynamics 365 platform.

Delivered as a service, in the Microsoft Azure cloud.

ISOIEC 27001 - CERTIFIED
Microsoft Inner Circle
Microsoft Certified

Navigation