Manatee County achieves digital transformation milestone with successful UMAX CIS deployment


March 20, 2024


ATLANTA – March 20, 2024 – In cooperation with Itineris, Whitlock Consulting Group, and Paymentus, the Manatee County Utility Department (MCUD) of Manatee County, Florida, has successfully deployed its new UMAX customer information system (CIS), customer self-service system, and Paymentus payment solution.

After a thorough evaluation of leading utility CIS vendors, MCUD selected Itineris’ UMAX, a native cloud-based solution built on the Microsoft Dynamics 365 platform. With it, MCUD will achieve faster, more reliable business processes through operational efficiencies, including automated workflows and queue management. UMAX has empowered MCUD’s end users with enhanced customer experience and self-service capabilities, which will substantially reduce inquiries and turnaround times, alleviating CSR workload and enabling them to focus on higher-value operational tasks.

MCUD viewed the adoption of this best-of-breed technology as a critical step forward in innovation and technological excellence, crucial to meeting their commitment to delivering efficient, effective, and responsive service to their constituents.


“This is a tremendous accomplishment for Manatee County and yet another display of their absolute commitment to innovation and customer-centricity. Our collaborative partnership with the team at Manatee made for a seamless cutover to the new system. We look forward to working with them on future innovations!”

Kimberly Williams,
Itineris Senior Vice President

With the new system in place, Manatee County is well positioned to deliver on its strategic plan to reliably serve its constituents, provide more self-service options, optimize service delivery, and streamline data management.

About Manatee County

Serving more than 145,000 customers, the Manatee County Utility Department provides potable water, wastewater, reclaimed water, and solid waste services to residences and businesses in the unincorporated portion of Manatee County, Florida.

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About Itineris

Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through powerful omnichannel communication while enhancing the user experience through automation, AI, and user-defined workflows. UMAX: A CIS and CRM solution for future-ready utilities in a digital world.

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