Seize the opportunities of a digital future
through powerful, modern CIS & CRM solutions
AI & OMNICHANNEL
Boost productivity and customer engagement
Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.
Our solutions and services
are 100% focused on utilities
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The proof is in our track record
We build and implement software for utilities that helps great people do great work.
“Itineris provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
Recognized as a leader by Gartner
“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”
News & insights
Belgian software company Itineris accelerates expansion in the U.S.
Three contracts signed, including one with the ninth largest city in the country. Additionally, Flanders’ largest drinking water company extends its partnership.
Navigating the energy trilemma: 5 effective strategies for energy utilities
Learn how your energy utility can balance reliability, affordability, and sustainability with these 5 strategies.
3 ways AI is transforming how utilities serve customers
Discover how Microsoft's Copilot AI, a natively integrated component of our UMAX CIS/CRM, can enhance customer experience, alleviate demand on your customer service teams, and boost operational efficiency.
