Engage your customers
with our cloud-based
solutions for utilities

Seize the opportunities of a digital future
through powerful, modern CIS & CRM solutions

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365

Powerful solutions for utilities

Itineris supports utilities by providing innovative Customer Information System (CIS), CRM, Asset and Field Services Management solutions.
  • Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve.

  • Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction.

  • Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration.

Leveraging the power of Microsoft

Our solutions are developed on the Microsoft Dynamics 365 platform, giving you access to the power and flexibility of the Azure Cloud Platform, the Power Platform, and the Dynamics 365 business applications landscape.

Microsoft Dynamics 365


Boost productivity and customer engagement

Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.

Our solutions and services
are 100% focused on utilities


Increasing the customer contribution margin through excellent operations.


Delivering the foundations for truly sustainable innovation.

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The proof is in our track record

We build and implement software for utilities that helps great people do great work.

Itineris provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.

Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection

Recognized as a leader by Gartner

“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”


News & insights

Eager to help build our future? Join us!