Amid COVID restrictions, the implementation of UMAX at NYC DEP had to be performed entirely remotely. Further complicating the implementation, just prior to go-live weekend, Hurricane Ida struck the NYC area, causing immense destruction and significant flooding. But in a display of perseverance and tenacity, Itineris and NYC DEP worked through these setbacks together to successfully launch UMAX on time and within budget in September, 2021.
Today, more than 500 NYC DEP employees use UMAX daily.
It has successfully consolidated numerous technological silos within different functional business units at the utility, cohesively bringing them onto a single platform for more efficient performance.
With UMAX and its powerful integration with Microsoft Dynamics 365 for Finance, Itineris was able to help NYC DEP improve their business analytics, customer empowerment tools, and digitization while automating manual processes.