Focus on your customers and sustainable innovation

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Customer centricity and cost-efficient operations
to support sustainability challenges

Water Utilities are currently facing many environmental and sustainability challenges:
just think about climate change and global warming, the reduced availability of water,
and leakages in distribution networks. In half of the European countries, 20% of clean drinking
water does not reach the customer’s tap.

Non-revenue water (NRW) and increased production costs are adding a lot of pressure,
preventing water companies from investing in innovation.

We understand your challenges and are here to provide guidance and support.

Deliver operational excellence
at a low cost to serve

As a Water Utility, you want to fully focus on your core business: supplying water solutions. In order to be able to do so, administrative processes need to run smoothly and highly automated.

We have helped numerous water companies across Europe and North America to automate and streamline their business processes. Our configurable Customer Information System is specifically designed to meet the needs of high-volume and high-performing Water Utilities.

Deliver operational excellence at a low cost to serve
Put your customers at the center

Put your customers at the center
in communication and action

Your customer service representatives need to have all data at hand when a customer calls. This empowers them to respond first-time-right to customer inquiries and, at the same time, they also have the tools to efficiently plan field interventions when needed.

Our solution allows pro-active customer management through omnichannel and self-service capabilities. You will always have a 360 customer view across all communication, key processes, and field interventions.

Optimize your financial operations

Having a clear and up-to-date view of your financials is important to make the right business decisions.

Our solution allows you to automate and modernize your global financial operations. The seamless integration with Microsoft Dynamics 365 Finance Insights and its underlying machine learning models, will empower you to monitor business performance in real-time, including:

  • full general ledger capabilities,
  • intelligent budgeting and forecasting,
  • touchless vendor invoicing,
  • fixed assets lifecycle management,
  • advanced project operations, and
  • simplified compliance to local regulation.
Optimize your financial operations
Water SupplyChain

Achieve supply chain resilience

To achieve your procurement goals, you need a sophisticated supplier management framework, including purchasing policies and workflows to support your tendering processes.

Our solution allows you to source your projects and asset management processes efficiently using digitized inventory management with real-time visibility, optimized master planning, and a fully integrated warehouse management system.

Easily integrate with third-party solutions

Each application landscape is unique. That is why having an open architecture to easily integrate with other business applications and third-party services is key.

Our solution natively integrates with the powerful Microsoft Dynamics 365 platform. You can take advantage of Microsoft’s global partnerships, with 500+ platform connectors, and add industry connectors with the most common applications in the water sector such as Enterprise Asset Management or GIS solutions.

Easily integrate with third-party solutions

We understand your business

Our process implementation template, together with our experienced team of SMEs, guarantee
an efficient and successful implementation of industry best practices, in accordance with your country specific regulations.

A fully managed
cloud solution

Standard industry template & proven regulatory compliance for the Netherlands, Belgium and UK

A guaranteed lower
cost to serve

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365

Discover our Utility solution

Our cloud-based solution is specifically designed to meet your needs as a Utility company. We provide you with a modern SaaS solution – UMAX – that helps automate your business processes and enhance the experience of your customers.

UMAX is built on and is fully integrated with the Microsoft Dynamics 365 platform.

Discover our solution

Industry partners

Itineris engages with industry partners to drive innovation.

PROJECT: SmartWaterGrid

Designing a smart system to substantiate, facilitate, and automate leak localization in soft real-time.

As the climate changes, water availability comes under pressure, making efficient water provision more critical than ever before. However, undiscovered water grid leaks cause over 60 million m3 of drinking water to be lost every year in Flanders (Belgium) alone. To help turn the tide, SmartWaterGrid, a joint project of imec, Itineris, De Watergroep, Hydroscan, and Aloxy, will create hybrid digital twins of real-time water flow and pressure. This will be done using IoT sensors augmented with GIS data, hydraulic models, expert knowledge, and human feedback to accelerate and fine-tune the process of localizing leaks.

Read more about this project

Water Utilities we are working with

Our customers chose Itineris as a strategic partner because of our customer intimacy,
our technical capabilities, and our dedication to only the Utility market.

View customer cases

See UMAX for Utilities in action

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