The City of Tallahassee, Florida (COT) supplies water, wastewater, electricity, gas, and refuse services to more than 106,000 customers in the state capital, Tallahassee, and parts of unincorporated Leon County.
The fourth largest multi-service municipal utility in Florida, COT maintains an absolute dedication to providing safe, reliable service to its customers and recognizes that proactively replacing aging utility infrastructure with modern solutions is crucial to delivering on that promise.
COT’s aging legacy, on-premise customer information system (CIS) was among those systems due for replacement. They initiated the procurement process by sending an RFP to 78 different solutions vendors. COT went on to closely evaluate 14 CIS solutions providers. But one stood out from the rest.