The Customer Service module provides a holistic view of your customer. Persona-based, configurable screens and Wizards that include workflows will enable you to optimize Customer Engagement. The Wizards help utility Customer Service Representatives (CSRs) guide customers quickly and efficiently through everyday processes and requests, such as moves, payment arrangements, financial hardships, and more. In a single timeline, you can get a view of any interaction you had with your customer through any channel.
For water or integrated utilities, this module includes a clear view of all active contracts and services, billing and payment status, and any events on the customer or metering point.
We also offer a Customer Self Service Portal that allows you to provide online support. Your customers can use it to pay their invoice or bill, view payment information or account details, find answers to common questions, and more. Alternatively, we also offer an API framework and library of web services to integrate within your existing Customer Self Service portals or website.