Rapid growth presents both opportunities and challenges for municipal utilities. The Lansing Board of Water & Light (BWL), Michigan’s largest municipal electric utility, has succeeded in transforming challenges into opportunities by using innovative technology and proactive strategies to best serve the state’s capital city.
BWL provides electricity, water, and steam services to numerous commercial and industrial enterprises as well as three colleges. These customers have unique and complex requirements for metering and billing, such as dramatic swings in power consumption for large commercial enterprises and frequent moves for multi-tenant residences full of students.
Attracting new commercial and industrial interests to the city while also satisfying the needs of existing customers required a comprehensive, intelligent, and scalable customer information system (CIS).