3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Much of that has been by necessity: Customer service teams are often hampered by technological obsolescence, manual processes, and high demand that can fluctuate dramatically based on seasons and events (e.g. university move-ins and move-outs). Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Among the foremost of these advancements is artificial intelligence. Although some have mistakenly dismissed AI as merely a buzzword or a passing technological novelty, it’s neither. In fact, the tangible impact of AI on utilities’ business operations, efficiency, and customer experience has already been seen and continues to evolve rapidly.
How we can support you in this journey
A flexible CIS & CRM solution, along with natively integrated AI tools, such as Itineris’ UMAX, can significantly enhance your customer service and overall productivity. Consistency and simplicity are both vital in achieving this goal. Because Microsoft’s Copilot AI is a natively integrated component of Itineris’ UMAX CIS/CRM, no add-ons or clumsy interfaces between standalone tools are required to achieve results. All functionality is consolidated and ready to use out of the box.
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