A CIS with Microsoft power, utility focus
When utilities seek a new customer information system, they are often forced to choose between larger software vendors with plentiful resources but weak customer support, and smaller, more customer-centric vendors that lack the technological power of their more sizeable competitors. But what if you could have both?
The upside to working with a large technology vendor? They can invest considerable resources into research and development, security, and product stability. The downside? Most aren’t accessible when it comes to customer service or support when you need them most, and once implementation is complete, you’re entirely on your own.
In an ideal world, you could have the muscle and scalability of a larger technology vendor paired with the agility and customer-centricity of a boutique enterprise. Instead of hastily implementing your system and moving on to the next customer, the vendor you select for your customer information system (CIS) replacement would stick around to help you get on your feet and master the technology to ensure you and your customers are receiving maximum benefit from your investment. Good news: That option does exist.
Conclusion
A CIS combining the resources of a large technology vendor with the expertise and customer-centricity of a utility-oriented enterprise offers tremendous benefits. These include user-friendly software with next-generation features, continuous updates, infinite scalability, and a robust security network. That’s exactly what you get with UMAX, our AI-enhanced CIS/CRM solution for utilities, powered by Microsoft.
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A CIS with Microsoft power, utility focus
When utilities seek a new CIS, they are often forced to choose between large vendors with weak support and smaller vendors that lack technological power. But what if you could have both?