Dunea produces and supplies drinking water to approximately 1.3 million customers in the western part of South Holland, the Netherlands. They also manage the dunes between Monster and Katwijk, and protect the drinking water production in that area.
The company manages more than 24,000 miles of pipelines, of which they replace more than 46 miles each year.
In order to better respond to the evolving needs of their customers, Dunea decided to start looking for a new CIS and ERP solution – in line with their strategic objectives:
- connecting their various business processes in 1 solution, resulting in better customer service;
- simplifying their ICT landscape, making them more agile – while decreasing the cost to serve;
- increasing efficiency and better managing the provision of information.