FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Industry insights
How AI can enhance utilities’ billing performance
The energy sector is evolving to a technology-driven, modern marketplace, embracing AI solutions in a quest to continuously improve customer experience and services.
How the Internet of Things is a game changer for utilities
The Internet of Things (IoT) will revolutionize how customers interact with not only their devices, but also with you as a utility.
How utilities can leverage data and AI for quicker time to market and happier customers
Learn how you as an energy utility can leverage data and AI for quicker time to market and happier customers.
Why water utilities should embrace omnichannel communications
Learn how you as a water utility can provide your customers with many communication channels through one single experience.
Implementing a new CIS: 6 steps that will set you up for success
6 steps that will set Utilities up for success when implementing a new CIS.
Staying On-Premise or going to the cloud: how to make your decision?
What factors are influencing Utilities to move their CIS solutions from on-premise to the cloud?
Company news
Itineris bolsters ambitious growth plans and acquires Opinum
This acquisition fits in the ambition of both companies to be at the forefront of the energy and digital transition.
NYC DEP modernizes operations with UMAX
We have successfully launched our cloud-based Customer Information Solution, UMAX, at The New York City Department of Environmental Protection (DEP).
Filip Tack joins Itineris as VP of Strategic Development
With his more than 20 years of corporate and business development expertise in the SaaS industry, Filip is an important addition to our leadership team.
Event calendar
Utility Week Live
May 17-18, 2022
Birmingham, UK
We are joining the Utility Week Live conference from May 17th - 18th in Birmingham, UK.
Meet us at CS Week
May 3-6, 2022
We are pleased to announce that we will be sponsoring CS Week, to be held from August 17-19.
Future of Utilities – Water
March 21-22, 2022
London, UK
We look forward to meeting you at the Future of Utilities Water conference, to be held from March 21st - 22nd in London, UK.
