The energy sector is evolving. From a highly traditional environment to a technology-driven, modern marketplace, embracing artificial intelligence (AI) solutions in a quest to continuously improve customer experience and services.
Advances in predictive analytics, AI and data science mean you can streamline your billing functions, automate error-prone processes and accurately forecast revenues at the same time as transforming your relationship with customers and/or brokers. These are enablers on your journey from commodity seller to customer centric service leader.
There are many interesting use cases for AI in utilities but in this brief overview we focus on how AI can enhance your billing performance.