INTERVIEW: How can Utilities improve Customer Experience in uncertain times?
January 6, 2021
Industry Insights
How can utilities redesign their customer retention strategies to reduce overall churn?
We recently joined a panel discussion at the Future of Utilities Summit during which Richard Rouse, Industry Solution Specialist at Microsoft & Kris Marlein, VP Integrated Utilities Europe and Tom Jenkins, UK Sales Manager at Itineris, shared their views.
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Please contact us today if you would like to know how we help Utilities to improve their customer experience.
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Providing our customers with a cutting-edge risk assessment tool for bad-debt prevention
Itineris announced today the successful integration of UMAX, our modern, highly configurable CIS & CRM solution, to the ONLINE Utility Exchange, a premier bad-debt elimination tool. This integration was developed in conjunction with Lansing Board of Water and Light (LBWL) and will allow UMAX users to eliminate bad debt during the application process.
Lansing BWL is LIVE on UMAX! On-budget and on-time.
We are pleased to announce that Itineris has successfully implemented our cloud-based Customer Information Solution, UMAX, at The Lansing Board of Water & Light (BWL). The implementation was successfully delivered on-time, and on-budget.
Implementing a new CIS: 6 steps that will set you up for success
6 steps that will set Utilities up for success when implementing a new CIS.
