Providing our customers with a cutting-edge risk assessment tool for bad-debt prevention
August 4, 2021
Itineris Completes Integration of the ONLINE Utility Exchange
Atlanta, GA – Itineris announced today the successful integration of UMAX, our modern, highly configurable CIS & CRM solution, to the ONLINE Utility Exchange, a premier bad-debt elimination tool. This integration was developed in conjunction with Lansing Board of Water and Light (BWL) and will allow UMAX users to eliminate bad debt during the application process.
Through its partnership with ONLINE, Itineris now offers an integrated real-time credit risk assessment and Red Flag compliance tool to their users. The ONLINE Utility Exchange will utilize application data entered in UMAX to verify the applicant’s identity, return an accurate deposit amount according to the Utility’s policies, and highlight unpaid utility bills and disconnects from ONLINE’s unique national Utility Exchange database and other national sources.
Data export capabilities within UMAX will allow customers to send payment information to ONLINE automatically, helping to track customers who do not pay their bills from utility to utility through ONLINE’s national Utility Exchange database. Benefits of this enhancement include timeliness of reporting and secure data transmission.
About the ONLINE Utility Exchange
Established in 1956 as a credit bureau and collections agency, ONLINE Information Services, Inc. is currently the nation’s leading developer of risk management and debt recovery solutions for the Utility, Property Management, Healthcare, and Mortgage industries. Servicing Utilities throughout the nation, the ONLINE Utility Exchange is a utility-specific credit bureau with the single goal of providing the tools necessary to eliminate bad debt.
Helping utility customers become water conservation heroes
To optimize water conservation initiatives, utilities are streamlining their processes and implementing automated insights. Learn how your utility customers can become real water conservation heroes.
Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities
Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.
Assisting vulnerable customers and managing debt
Today, utilities are faced with an increasing number of customers who struggle to pay their energy or water bill. Now more than ever, you must adopt a proactive, digital approach to managing customers in debt.