UMAX, the only CIS
& CRM solution with natively embedded AI
Enhanced customer experience. Improved operational efficiency. Less demand on your CSRs.
Everyone claims to offer AI capabilities. For most solutions providers, that means mediocre integrations with an existing AI provider. Not us.
Because our UMAX CIS & CRM is built on Microsoft Dynamics, AI comes natively embedded via Microsoft’s Copilot. No add-ons or clumsy interfaces between standalone tools are required to achieve results. All functionality is consolidated and ready to use out of the box. Check out the articles below to see the many ways UMAX, enhanced with AI, can improve your operations and customer satisfaction.
FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Much of that has been by necessity: Customer service teams are often hampered by technological obsolescence, manual processes, and high demand that can fluctuate dramatically based on seasons and events (e.g. university move-ins and move-outs). Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Other AI articles
3 ways to boost productivity and customer engagement with Microsoft Copilot
Microsoft’s forthcoming Microsoft 365 Copilot is a revolutionary AI tool that combines large language models (LLMs) with business data and Microsoft 365 applications.
Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities
Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.
How AI can enhance utilities’ billing performance
The energy sector is evolving to a technology-driven, modern marketplace, embracing AI solutions in a quest to continuously improve customer experience and services.
How utilities can leverage data and AI for quicker time to market and happier customers
Learn how you as an energy utility can leverage data and AI for quicker time to market and happier customers.
