Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution
AI & OMNICHANNEL
Boost productivity and customer engagement
Leverage AI, including Microsoft's Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.
Our solutions and services
are 100% focused on utilities
Book a demo
The proof is in our track record
We build and implement software for utilities that helps great people do great work.
"The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn't find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner."
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
"After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform."
Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission
Recognized as a leader by Gartner
"Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility."
News & blog posts
Itineris launches new spin-off: Verity
Itineris launches Verity, a new spin-off that delivers advanced real-time data solutions to support the energy transition.
Itineris accelerates its growth strategy with Cobepa as the new majority shareholder
Cobepa, a renowned long-term equity investor active in Belgium and the U.S., has acquired a majority stake in the company.
Itineris strengthens Leadership Team to drive global growth and innovation
RWA Celebrates Digital Transformation with Successful Go-Live of UMAX CIS
