Sarasota County Public Utilities has contracted with Itineris for the implementation of their UMAX CIS. UMAX is a modern, native cloud-based solution built on the Microsoft Dynamics 365 platform. This decision was made following a thorough evaluation of leading Customer Information System (CIS) software vendors.
Sarasota County’s decision to seek a replacement CIS stemmed from an ongoing dissatisfaction with their legacy platform, which was outdated and difficult to maintain, relying on inefficient manual processes while remaining incapable of interfacing with other critical county applications. The replacement solution needed to be highly configurable, with web-based architecture capable of meeting their current and future business needs.
Equipped with UMAX, Sarasota County will achieve faster, more reliable business processes through new operational efficiencies, including automated workflows and queue management. This new solution will empower Sarasota County’s customers with enhanced customer experience and self-service capabilities, which will serve to substantially reduce customer service inquiries and turnaround times.