Georgetown Utility Systems

North America - Supplier B2C

Project Description

GeorgetownGeorgetown Utility Systems (GUS), a division of the City, constructs, maintains, and operates the City’s utility infrastructure, serving the citizens of Georgetown and surrounding territory with electricity, water, and wastewater services. The Division also maintains positive working relationships with outside organizations, coordinates contracts with the private sector, and oversees and coordinates citizens’ programs.

UMAX replaced GUS’s legacy system that had reached the end of its effectiveness, to assist GUS in its goals for customer service, decision making and business process improvement. The City wished to acquire a new solution that could be configured to provide the full range of CIS capabilities using proven state-of-the-art technology and best practices for planning, controlling and accounting for the City’s business activities and resources.

The project, codenamed Genesis, was envisioned by the city as the future of customer service capabilities.

GUS saw the new CIS as the hub of a powerful and integrated information system with capabilities across all aspects of managing a modern utility. In addition to timely and accurate statements for customers, the CIS interacts with the city’s meter data management solution, enterprise asset management, and diverse customer payment options, keeping all the data secure and accessible in real time to the users and customers. Also, information presented to the users and managers will allow real time decision making based on predictive criteria for investigation, trending and alerting. UMAX utilizes Microsoft’s Power BI and SRS platforms for customized workspaces for the specific users.

The teamwork shown by the GUS staff and Itineris was inspiring. We were very happy we met our delivery objectives together.
Leticia Zavala, Customer Care Director, GUS
Utilities plan with a longer time horizon than private corporations, so the decisions we make need to accommodate change. We found that working with Itineris, we had a partner that shared a common vision of what utilities were going to be in the next decades.
Mike Babin, Deputy General Manager, GUS
Product & services delivered

  • UMAX Customer Self Service (CSS)
  • Itineris utility consultancy
  • Itineris implementation service
  • Itineris support services
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