UMAX replaced GUS’s legacy system that had reached the end of its effectiveness, to assist GUS in its goals for customer service, decision making and business process improvement. The City wished to acquire a new solution that could be configured to provide the full range of CIS capabilities using proven state-of-the-art technology and best practices for planning, controlling and accounting for the City’s business activities and resources.
The project, codenamed Genesis, was envisioned by the city as the future of customer service capabilities.
GUS saw the new CIS as the hub of a powerful and integrated information system with capabilities across all aspects of managing a modern utility. In addition to timely and accurate statements for customers, the CIS interacts with the city’s meter data management solution, enterprise asset management, and diverse customer payment options, keeping all the data secure and accessible in real time to the users and customers. Also, information presented to the users and managers will allow real time decision making based on predictive criteria for investigation, trending and alerting. UMAX utilizes Microsoft’s Power BI and SRS platforms for customized workspaces for the specific users.
- UMAX Customer Self Service (CSS)
- Itineris utility consultancy
- Itineris implementation service
- Itineris support services