Fortunately, help is available to customers experiencing financial hardship.
In cities throughout the country, numerous government agencies and not-for-profit organizations (e. g. the Department of Human and Health Services and the Society of Saint Vincent de Paul) have established payment assistance and home energy crisis intervention programs to help customers struggling to pay their utility bills.
But qualifying for assistance is no simple task. To benefit from these programs, the customers must first apply for aid, after which the agency must review the applications based on each customer’s unique situation to determine eligibility. This requires the agency to reach out to the customer’s utility for additional information.