The solution offers complete transparency to the utility throughout the entire application review process. The utility can also determine how long the investigation period (during which the customer is protected from being shut off) can last. It ensures pledges (promises to pay) and payments are processed with the proper accounting rigor, as well.
Equipped with Itineris’ UMAX Payment Assistance Portal, utilities can provide better, faster access to required data so agencies can help struggling customers. This improves customer satisfaction, eases the utility’s administrative burden, and delivers superior revenue collection at a lower overhead.