Performing an internship at Itineris: meet Hanne


March 14, 2022


Did you know that you can also perform your internship at Itineris? Two years ago, we met Hanne, who was studying Commercial Sciences at that time, during the VEK Career Day. After a pleasant chat, we were happy to welcome her as a trainee.

Meanwhile, Hanne has finished her internship and liked it so much that she joined our company after that. She has been working here for 6 months now as a Functional Analyst.

Time to catch up with her!

Hi Hanne. How did you come across our company?

Well, I had heard many good things about Itineris from friends. That’s why I passed by the Itineris booth during the VEK Career Day, where I learned more about the internship opportunities at the company. I instantly had a great feeling. Shortly after that, I spotted the vacancy on Ufora, the UGent platform. I applied and after a pleasant conversation with my supervisor, I could start my internship at Itineris.

What attracted you most to our company?

I knew from the start that I did not want to work in a large company because I think it is more anonymous than in a smaller company. On the other side, I was also hesitant about starting at a small company, since there are fewer chances to grow and to develop. I was looking for something in between, and that’s exactly what I found at Itineris. On top of that, Itineris is a strong, growing company with many possibilities and opportunities, and a good atmosphere.

And then you performed your internship at Itineris. Can you tell us a bit more about that?

During my internship, I always got really fun tasks and responsibilities. I worked on a project for one of Itineris’ largest customers, De Watergroep. We built a new customer service portal for them. This portal provides employees of De Watergroep with a 360° view on their customers. This means that, when a customer calls, the customer service agent has all details of that customer at hand: the type of contract he or she has, outstanding balance, any issues the customer might have encountered in the past, …

It was really exciting to contribute to such a large project. I had the chance to do many different things. On top of that, I always received constructive feedback, which was really helpful and motivating!

Were you well guided during your internship?

Yes, super well! Caroline, my internship mentor, let me discover different aspects of the job. And if I had questions, she always replied as soon as she had time. I really learned a lot from that internship.

“It was really exciting to contribute to such a large project during my internship. I had the chance to do many different things. On top of that, I always received constructive feedback, which was really helpful and motivating!”

Hanne Van Geystelen,
Functional Analyst, Itineris

Could you apply many things from your studies?

I could certainly apply what I had learned during my studies about project management and communicating with clients. UMAX is a very specific software solution, so in that sense I also learned a lot of new things. In the beginning, the software and everything around it seemed like a lot to take in, but in the meantime, I am starting to become a real UMAX wizard.

Do you have someone you can go to when you have questions?

Yes, definitely. I can rely on my buddy Benjamin, who is always available to help me out. I can ask him both work-related questions and practical questions about working in the office. He is truly a super buddy!

What does your day look like as a Functional Analyst at Itineris?

I spend most of my time writing Functional Design Documents (FDE’s). An FDE describes new functionalities within our UMAX solution. When an FDE is ready, our Test Consultants test the new functionalities, before our Development team starts implementing it. It’s also my job to make sure that new functionalities are well documented.

What do you like most about your job?

I really liked my internship because there was a lot of variety in my job. Now, I’m working in the ‘Product’ department, which is also a lot of fun. It’s really nice to learn more about our product UMAX and to see things that you created appear in the software. But I would also love to work on one of the projects one day, because of the interaction you have with the customer.

Have you raised that internally already?

Yes, they know about that, and the feedback was very positive. We have a very open culture in the company. They want you to grow and they encourage change. It’s not like you are stuck in one position. They always want to give the best opportunities to employees.

How do you experience the atmosphere at Itineris?

In the first two weeks, we had an onboarding session with all the starters. This was a lot of fun. We really became a close group of friends. Right now, with covid, it’s a little harder, but it all still feels very homey and friendly. For example, when we do a stand-up with our team, we spin a wheel to decide who is scrum master and leads the meeting. Those kinds of things make it a little less formal and more fun. The atmosphere is amazing!

Spinning wheel

Of course, 2021 was not the easiest year. How did you experience that?

I did find it hard at times. Especially during my internship, which was completely online. I do miss the social interaction. On the other hand, working from home has its advantages too. It’s just a different feeling. I also think it shows how much trust Itineris has in its employees, especially in us, as starters. But I do miss the office sometimes.

Do you have certain tips or tricks for graduates that are looking for their first job?

I would say, know which kind of company you want to apply for. It can be a big or a small company, or something in between. Also, don’t be afraid to apply. I know it can be scary sometimes and nobody wants to be rejected. That’s why I think that events like VEK Career Day are a great initiative. It’s always easier to go and talk to someone, than to send them an e-mail (or at least in my case).

That’s a great tip! Thank you for the pleasant chat Hanne, and talk to you soon!

Does Hanne’s story speak to you?
Discover if a job at Itineris could be something for you by joining our Mix & Mingle night on March 8th at our offices in Ghent!

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