Itineris and Zero Friction enter into a partnership to support heating and cooling utilities
September 7, 2023
Itineris, a leading global technology company that delivers innovative software solutions for water and energy utilities, today announces a partnership with Zero Friction, supporting district and communal heating & cooling suppliers with a dedicated customer care and billing SaaS platform.
The partnership combines Zero Friction’s specialized SaaS platform with Itineris’ deep understanding of the utility industry and the Microsoft Dynamics 365 ecosystem. It provides heating and cooling companies with an integrated solution on the Microsoft stack, allowing them to efficiently streamline their business processes and elevate customer engagement to new heights. Both companies have their headquarters in Ghent (Belgium).
A partnership empowered by complementary strengths
About Itineris
Itineris is a leading provider of innovative software solutions enabling water and energy utilities to reach operational efficiency, improve the experience of their customers, and achieve their environmental goals.
Itineris develops and delivers UMAX, a modern and highly configurable Customer Information System (CIS), CRM, Asset and Field Service Management solution built on the powerful Microsoft Dynamics 365 platform.
In 2021, Itineris acquired Opinum, a data hub software company that provides Utilities and Energy Service companies with better insights to manage consumption and optimize production. This enables utilities to leverage the untapped potential of their data.
Itineris has offices in Europe (Belgium), the UK (Paddington, London), and North America (Atlanta, Georgia).
About Zero Friction
Zero Friction makes customer care and billing in the heating and cooling market easy. They offer an innovative Software-as-a-service platform that empowers heating & cooling suppliers with their user-friendly and easy-to-implement solution. They simplify business processes and boost customer satisfaction. At Zero Friction, they are driven by a passion for easiness, innovation, reliability, and problem-solving.
The three founders – Wim Jacobs, Yoni Nijs and Lars van Elewijck – jointly have over 25 years of experience with energy invoicing and customer communication software in the European energy sector. The mission at Zero Friction is to heat things up: faster, cheaper, and with the happiest customers! Through digitalization, they empower both small and large companies in the heating and cooling market, boosting business efficiency and delivering top-notch customer service. With an end-to-end, all-in-one SaaS platform, they make billing and customer interaction easy, ensuring compliance with local legislation.
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