Itineris and Zero Friction enter into a partnership to support heating and cooling utilities


September 7, 2023


Itineris, a leading global technology company that delivers innovative software solutions for water and energy utilities, today announces a partnership with Zero Friction, supporting district and communal heating & cooling suppliers with a dedicated customer care and billing SaaS platform.

The partnership combines Zero Friction’s specialized SaaS platform with Itineris’ deep understanding of the utility industry and the Microsoft Dynamics 365 ecosystem. It provides heating and cooling companies with an integrated solution on the Microsoft stack, allowing them to efficiently streamline their business processes and elevate customer engagement to new heights. Both companies have their headquarters in Ghent (Belgium).

A partnership empowered by complementary strengths

Since our company was founded 20 years ago, we have been focusing on developing and implementing software solutions tailored to the water and energy industry. Our partnership with Zero Friction allows us to extend our services to Tier-1 and Tier-2 utilities active in heating and cooling. The Zero Friction team has developed a robust solution perfectly suited for this market. By combining their strengths with our team’s extensive expertise in the utility industry and with the Microsoft Dynamics 365 ecosystem, we can provide a one-stop shop for those utilities. I am really excited about this partnership and look forward to working together!

Edgard Vermeersch,
CEO of Itineris

You could say that Itineris and Zero Friction offer similar products for meter-to-cash processes. However, we serve different customers within the energy market. From the beginning, there was an immediate click with Itineris, and there was a positive exchange with the team which made joining forces added value. Some of our customers were looking for a total solution on the Microsoft stack and, with the experienced implementation services of Itineris, we are now able to offer this.

Wim Jacobs,
CEO of Zero Friction

About Itineris

Itineris is a leading provider of innovative software solutions enabling water and energy utilities to reach operational efficiency, improve the experience of their customers, and achieve their environmental goals.

Itineris develops and delivers UMAX, a modern and highly configurable Customer Information System (CIS), CRM, Asset and Field Service Management solution built on the powerful Microsoft Dynamics 365 platform.

In 2021, Itineris acquired Opinum, a data hub software company that provides Utilities and Energy Service companies with better insights to manage consumption and optimize production. This enables utilities to leverage the untapped potential of their data.

Itineris has offices in Europe (Belgium), the UK (Paddington, London), and North America (Atlanta, Georgia).

About Zero Friction

Zero Friction makes customer care and billing in the heating and cooling market easy. They offer an innovative Software-as-a-service platform that empowers heating & cooling suppliers with their user-friendly and easy-to-implement solution. They simplify business processes and boost customer satisfaction. At Zero Friction, they are driven by a passion for easiness, innovation, reliability, and problem-solving.

The three founders – Wim Jacobs, Yoni Nijs and Lars van Elewijck – jointly have over 25 years of experience with energy invoicing and customer communication software in the European energy sector. The mission at Zero Friction is to heat things up: faster, cheaper, and with the happiest customers! Through digitalization, they empower both small and large companies in the heating and cooling market, boosting business efficiency and delivering top-notch customer service. With an end-to-end, all-in-one SaaS platform, they make billing and customer interaction easy, ensuring compliance with local legislation.

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