Itineris and Astral Tech enter into partnership to elevate utilities customer experience


November 15, 2022


Itineris, a leading global technology company that delivers innovative SaaS solutions for utilities, today announces a commercial partnership with Astral Tech. Astral Tech is a UK-based tech company that provides an end-to-end digital service platform for energy and water utilities.

Through this partnership, Itineris complements its UMAX CIS & CRM solutions for utilities with what is widely regarded as the industry’s market-leading digital solution for customer self-serve, data warehousing & analytics, and customer service desk.

Taking the experience of utility customers to the next level

“We are very excited about this partnership. In today’s competitive market and in the current cost-of-living crisis, providing a seamless customer experience has become more important than ever. Astral Tech is fully dedicated to the utility market, just like we are. Our joint solutions are capable to serve diverse user experiences for both utility customers, TPI’s, and independent suppliers active in different market segments (domestic, SME, and Industrial & Commercial). With this partnership, we can meet the increasing demand of utilities to take the experience of their customers to the next level.”

Sonny Tytgat
Product Director, Itineris

The Astral Tech solution is fully integrated with UMAX, and delivered as a service on the Microsoft Azure cloud: secure, scalable, and performant. Combined with UMAX, customers will have a single point of contact for product and support across both key systems.

We’re looking forward to working with Itineris to deliver best in class end-toend systems for energy retailers and utilities. The sector is notoriously complex when it comes to integrating all the best in breed systems. Itineris and Astral Tech simplify the ecosystem by covering the entire customer lifecycle both from a digital engagement perspective and backend billing and CIS. This will enable retailers and utilities to deploy market-leading new technology stacks at speed and with lower risk.

Jeremy Thomas
CEO, Astral Tech

About Itineris

Itineris is a leading provider of innovative software solutions enabling water and energy utilities to reach operational efficiency, improve the experience of their customers, and achieve their environmental goals.

Itineris develops and delivers UMAX, a modern and highly configurable Customer Information System (CIS), CRM, Asset and Field Service Management solution built on the powerful Microsoft Dynamics 365 platform.

In 2021, Itineris acquired Opinum, a data hub software company that provides Utilities and Energy Service companies with better insights to manage consumption and optimize production. This enables utilities to leverage the untapped potential of their data.

Itineris has offices in Europe (Belgium), the UK (Paddington, London), and North America (Atlanta, Georgia).

About Astral Tech

Astral Tech is a global tech company that is transforming the energy and utilities sector.

Their cloud-based SaaS customer platform provides a solution to the must-win customer engagement battle in a competitive marketplace, and they now service over 15% of the UK gas and electricity market.

With a team comprising specialist utility and technology professionals with a collective 75 years+ of market knowledge, they have become the leading SaaS provider to offer digital transformation to utility companies.

With clients in both the UK and US energy markets they are now further expanding into Europe and Australia, helping customers manage and realize the benefits of digitization.

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