Itineris - job detail
Project Director
Professional Services

Project Director
Professional Services

What is UMAX?

UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset, and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.


The Project Director will manage cross functional teams on several projects or programs to deliver UMAX Customer Information System (CIS) and ERP implementation projects within an 18 – 24 months’ timeframe for utility clients in North America.
  • Responsible for managing project accounts at a tactical level and oversee project execution and monitor project progress.
  • Represent Itineris management in Customer Steering Committee meetings.
  • Ensure successful completion of deliverables and acceptance sign-off from client approvers.
  • Ensure project financials and contractual terms remain on target and mitigate risk accordingly.
  • Review high-level deliverables across all functional teams.
  • Manage internal project communication processes.
  • Schedule and execute project management and work stream meetings.
  • Engage project team members and stakeholders.
  •  Manage relationships with key stakeholders and senior peer managers.
  • Collaborate with Business Development and Research & Development to ensure successful project execution.
  • Report directly to the VP of Operations (VP OPS).
  • Make decisions over budget,resources and project governance in close collaboration with VP OPS.
  • Provide ad hoc status reports to the VP OPS and escalate relevant issues and risks to VP OPS.
  • Coordinate project transition to Service Delivery Manager prior to ‘go-live.’
  • Assist in supporting pre-sales and service contract procurement.

Our ideal candidate…

  • A dynamic team player with true problem-solving mentality, with the ability to take on initiatives and who is driven by quality. You are 100% customer- focused, enjoys working at a fast-paced company and thrives in an evolving environment.
  • A proven track record in successfully delivering and driving large CIS projects.
  • Affinity with software development.
  • Functional or Technical experience with Microsoft Dynamics is a plus.
  • Experience in Utilities, Telecommunications, or similar sectors in working with public sector clients with ERP based solutions.
  • Excellent customer-client relationship skills.
  • At least 10 years of experience in project/program management.
  • Proven people management skills.
  • Excellent written and oral communication skills. .
  • Expertise in budgeting and forecasting, resource allocation management and preparing detailed project plans.
  • Expertise with project life cycle methodologies and commercial software delivery.
  • Critical thinker, exceptional problem-solving skills and solid business acumen.
  • Embrace changing priorities with ability to switch gears amid changing project needs.
  • Experience with building and managing client relationships across the entire organization.
  • Willing to travel up to 75%.
  • Master’s degree preferred or equivalent.
  • PMP certification is preferred but not required. .

What we offer….

  • Incredible work environment with a leading, award-winning International software vendor in the utilities sector.
  • Valuable experience in a fast-changing technological market.
  • Work closely with international teammates in a global organization.
  • Long term career development.
  • Attractive and competitive compensation and benefits package.

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