There are many interesting features within the payments and collection area, including prepayment meters (PPM) and budget direct debit.
PPM need to be ‘topped-up’ before your customer can consume energy. They are used for those having trouble paying their utility bills or who have large outstanding debts. Outstanding debts are recovered as a percentage of the top-up amount. The PPM can be topped up by using a card on a mobile application or via phone call. If your customer runs out of credit, they are allowed some emergency credit to be repaid with the next top-up. When all credit (including emergency) is used, energy supply is cut off. Refund of credit (e.g., when your customer moves out) is possible upon request.
A PPM file is manually created when your customer agrees to install a PPM meter. The open customer transactions are selected in UMAX and put in the file titled ‘prepayment meter.’ The status of the meter installation can be updated. When the meter is installed, all open charges are added to the prepayment meter file. The balance of the file corresponds to the debt amount communicated to Siemens.
Briefly going into more technical detail, the payments are imported via the relevant files and are matched via the GPRN number to the account of your customer. When your customer pays the next time, information from the meter is uploaded to the POS (point of sales) terminal.
A payment transfer occurs to split the previous vend in a prepayment for gas and a debt recovery payment. The debt recovery payment is settled with the invoices in the file prepayment meter. New invoices are created based on the meter reads. On the quarterly statement, the meter reads of the past period are invoiced.