Support Services

Remaining a good partner after go-live

A robust support portfolio

Itineris’ Support Services are based on a long-term vision focusing on the following aspects:

  • Establishing a high quality and professional support (maintenance) environment
  • Utilizing best practices and proven methodologies for the application management services

Support services from Itineris include:

itineris service management

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Support options to fit your needs

Based on the requirements of client organizations, Itineris can provide a customized range of support services to fit their needs.

Standard Product Maintenance

A standard product maintenance option included in UMAX solutions licensing, that manages patches and bug fixes. Contains the following elements and entitles utilities to:

  • Have and maintain right-of-usage for standard UMAX solutions
  • Diagnosis and repair of reproducible bugs within UMAX software
  • Access to published patches and/or updates, tested against the UMAX
  • Product reference implementation

Managed Services or full BPO

A comprehensive support option tailored to the exact needs of the utility company. Itineris managed services portfolio consists of:

  • Extended product maintenance for the UMAX solution including pro-active analysis, resolution, update and upgrade
  • Extended customer care and support service including training services as well as first, second and third line support
  • Other services which can be foreseen, are performance and hardware monitoring, infrastructure, hosting and housing, printing house, postal services and more

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Learn more about UMAX

Visit our UMAX pages to learn more about this innovative and flexible CIS/ERP solution for utilities.
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