City of Baltimore

North America - Municipal Water Utility

Project Description

City of BaltimoreIn conjunction with its “BaltiMeter” smart meter initiative, the City of Baltimore decided to upgrade its 30-year-old legacy CIS to the UMAX solution for water utilities in order to modernize utility operations and provide “efficient, reliable and accurate” meter reads and billing to the Department of Public Works’ 410,000 water and wastewater customers.

UMAX will function as the “brains” of the City’s new utility environment, supporting the Department’s “efficient, reliable and accurate” mission throughout the meter-to-cash business cycle by providing advanced data validation for meter reads as well as a more robust, data-rich profile of customers that will enable the Department’s customer service representatives and field service crews to better serve the community.  UMAX will also enable the Department to give citizens greater access to their usage and billing data and more control over their billing and payment options through tools like website portals and mobile devices.

product & services

  • UMAX for water companies
  • Itineris implementation service
  • Itineris support services

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