Cape Fear Public Utility Authority

North America – Municipal Water Utility

Project Description

Cape Fear CFPUA is a water and wastewater utility based in Wilmington (North Carolina, U.S.A.) serving over 200,000 residents in part of New Hanover County. The authority was established in 2008 by the City of Wilmington and New Hanover County.

For its core CIS business requirements, CPFUA planned to modify existing business processes to accommodate best practices and chose UMAX to drive the implementation. The Authority strongly preferred a standard solution with no custom programming and highly valued UMAX’s ability to configure the system to meet the needs of CPFUA. These included future demands of industry changes, additional customer services, and the implementation of other planned technology projects. CFPUA wanted a cloud-based solution to minimize their on-premises maintenance and selected Dynamics 365 for Finance and Operations on Microsoft Azure.

The scope of the project is full ERP: besides the implementation of UMAX for the utility operations, Itineris is collaborating with Microsoft ERP partner Sopris Systems for the ERP implementation (General ledger, Budgeting, Reporting, HR, Payroll, Project management & accounting).

Product & services delivered

  • Dynamics 365 for Finance & Operations
  • UMAX Mobile Work Management (Service-Link)
  • UMAX Customer Self Service (CSS)
  • Itineris utility consultancy
  • Itineris implementation service
  • Itineris support services
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