Empower utility customers with GenAI-powered billing insights

Unburden your CSRs by leveraging GenAI to answer common customer questions

Billing-related inquiries make up nearly half of the questions utility customer service representatives (CSRs) address day to day. And while the volume of inquiries grows, CSR staffing is unfortunately decreasing due to retirements. The strain on customer service departments continues to rise while customer satisfaction declines. To alleviate this pressure, Itineris offers a GenAI-powered chatbot. The chatbot is purpose built to analyze utility bills in real time and deliver an accurate, immediate answer to the most common question asked of utilities: “Why is my bill so high?!”

Key benefits

Real-time billing analysis: Leveraging seamless integration with your customer information system (CIS) and advanced AI, the chatbot conducts a comprehensive analysis of consumption, billing, and payment data. This real-time access ensures accurate identification of cost drivers contributing to high bills
On-the-spot explanations: The chatbot delivers clear and concise explanations for the high bill directly to the customer, eliminating the need for lengthy wait times or callbacks. This instant feedback enhances customer understanding and satisfaction.
Personalized recommendations: In addition to identifying cost drivers, the chatbot offers personalized recommendations to mitigate future billing discrepancies. By analyzing historical data and consumption patterns using AI-driven analytics, it provides actionable insights tailored to each customer’s unique circumstances.

Primary features

Stands alone: It interfaces with most CIS solutions
Instant access and real-time data analysis of consumption billing and payment data
The bot runs under your tenant, maintaining data security
Offers personalized insights into billing and consumption patterns

Revolutionized customer service

The WIMBH chatbot revolutionizes the utility bill inquiry process, empowering customers with immediate clarity and actionable insights. By seamlessly integrating with your CIS and harnessing the power of GenAI chatbots linked to your data, you can enhance your utility’s customer service, improve CSR productivity, and foster greater transparency in billing practices.

Speak with an expert

For more information on how our WIMBH chatbot can optimize your billing inquiry process, reach out! We would be delighted to speak with you.

Kimberly Williams

Senior Vice-President Business Strategy

email Kimberly