Transforming Customer and Employee Engagement with Artificial Intelligence

Artificial intelligence is rapidly transforming how businesses interact with their customers. UMAX leverages AI to provide powerful tools that anticipate customer needs before they even arise, automate routine tasks, and personalize every interaction with remarkable accuracy.

AI in UMAX
5 ways your business can leverage it

Provide your engineers with precise answers

Query extensive documentation, including large files that are currently challenging to search.

Accelerate CSR training processes

Find relevant procedures quickly, allowing your CSRs to effectively answer customer inquiries.

Analyze billing and consumption patterns

Explain why a customer’s bill is high, eliminating the need for them to contact your CSR.

Personalize billing & dunning

Optimize the collection and reminder process of customer bills through hyper-personalization.

Extract data from handwritten documents

Automatically extract data from hand-written documents and fill in missing data in your CRM.

Provide your engineers with precise answers

With our chatbot, you can query extensive, large-gigabyte documentation about your underground pipes, infrastructure, and more, ensuring your engineers receive accurate answers.

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Accelerate CSR Training processes

Our GenAI-powered chatbot, built on your CSR training manuals, enables your CSR team to get quick answers to their questions. The chatbot includes a thumbs-up/thumbs-down feature, offering valuable feedback for continuous improvement.

Analyse billing and consumption patterns

Our AI-powered tool analyzes bills and consumption patterns to assist CSRs, significantly saving time. Info available in Self-Service portal? Or speeds up time for CSRs to answer questions when a customer calls?

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Personalize billing and dunning

Implement a personalized approach to customer payment journeys by targeting delinquent customers with tailored messaging based on their responsiveness and payment history. Benefits include cost savings, efficiency gains from reduced DSO, fewer CSR interactions, and less need for payment reminders.

Extract data from handwritten documents

Handling handwritten documents, such as move documents, can be very time-consuming for utilities. Our Azure AI Computer Vision model automatically extracts meter IDs and fills in missing data.

Additionally, we offer a quick data verification tool that allows your staff to efficiently review and confirm data accuracy before storing it in the CRM.

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Do you have a use case you’d like to challenge us with?
We’d love to hear from you!