Flexible software solutions for utilities

Our Product and Pricing module is built to support complex billing for utilities – with a focus on ease of maintenance while still preserving the necessary flexibility to make changes to ensure quick time-to-market of new product initiatives.

It lets you easily configure and maintain both simple and enhanced rates. This includes weighted average pricing, rate schedule, pricing set-up, and the processes supporting the ongoing management of existing rate structures.

Out-of-the-box features include metered/non-metered products and conditional pricing on many parameters – such as meter size, capacity, location, customer characteristics, … – and for any type of service.

Unique to the utilities industry are the variations in account setup. With our Account Management module, you can easily manage multi-relationship accounts, complex multi-site setups, move-ins, move-outs and transfer of accounts, low-income or senior exemptions, and landlord/tenant relationships.

The module offers enhanced B2B capabilities allowing you to aggregate bills or setup additional rules.

Thanks to this framework, you can easily manage processes such as asset maintenance, read collection, smart metering, switch or registration, …

The Meter Data Management module allows energy retailers to collect and validate meter readings and interface with the relevant market parties to collect the data.

It ensures that high-volume time samples can be processed, summed and estimated – leveraging cloud technology such as data bricks.

For water or integrated utilities, the module supports flexible validation rules and the collection of the meter reading through any channel, including smart meters.
It can also take AI enabled pictures to automatically collect the meter read of conventional meters.

The Billing module is at the heart of our CIS.

The billing engine combines account set-up, product structures and validated meter readings/consumptions to generate bills and invoices. It supports the complete cycle of simulation, calculation, posting, bill production and presentment through many formats and channels.

It also generates and stores reporting lines: for each invoice, each time window and each price component you will know exactly what the quantity and price is. This is greatly used for reporting and reconciliation purposes, e.g. to analyze the underlying margin or commission.

The module contains a Template Builder that integrates with Microsoft Office 365 to provide an easy configurable maintenance of the layout.

The Payments module provides easy management of payment methods, payment exception handling, payment allocation and settlement of the outstanding balance in order to fully automate the back-office processes.

Your customer can choose any payment method that is most convenient to them – ranging from cash-only through our Cashiering solution to fully automated credit card or direct debit payments.

The solution also contains a standard extension for electronic invoicing and online (direct) payments. Any settlement can be corrected manually, and unmatched payments are flagged automatically.

Dunning plans to manage your delinquency can easily be configured in this module – taking into account your customer’s profile, account setup or the type of service you are offering. It automatically sends reminders without any user interaction, and your employees are informed once manual interaction is required.

This module also provides integrated processes with financial write-off processes and disconnect rules which can automatically generate field service orders.

This module allows you to build strong relationships with your customers and prospects, take actions based on insights, and close sales deals faster.

Using AI-driven conversation intelligence, you can detect your customers’ emotions, sentiment and priorities, and visualize this info in 1 dashboard. These insights will help you to make faster and more informed decisions. Thanks to streamlined sales processes, your salespeople will be onboarded in no time.

UMAX Sales gives you access to your customers and deals, wherever you are, on any device.

For commercial utilities, the Marketing module can be used as an intelligent marketing automation tool, allowing you to plan, execute, and analyze your marketing campaigns, while driving brand awareness and creating new business development opportunities. This way you can make the most out of your firm’s marketing investments.

For regulated utilities, your Account Managers and Inspectors can use this module to easily create special campaigning programs that are driven towards a specific customer group for a targeted objective. This way you can encourage conservation initiatives, promote new service offerings to improve cashflow, and much more.

The Customer Service module provides a holistic view of your customer. Persona-based, configurable screens and Wizards that include workflows will enable you to optimize Customer Engagement. The Wizards help utility Customer Service Representatives (CSRs) guide customers quickly and efficiently through everyday processes and requests, such as moves, payment arrangements, financial hardships, and more. In a single timeline, you can get a view of any interaction you had with your customer through any channel.

For water or integrated utilities, this module includes a clear view of all active contracts and services, billing and payment status, and any events on the customer or metering point.

We also offer a Customer Self Service Portal that allows you to provide online support. Your customers can use it to pay their invoice or bill, view payment information or account details, find answers to common questions, and more. Alternatively, we also offer an API framework and library of web services to integrate within your existing Customer Self Service portals or website.

The Asset Management module enables water and integrated utilities to manage all their critical assets, from the utility installations at the customer’s premises, over the distribution assets, to the production assets.

The seamless integration between the assets allows to inform customers proactively in case of outages. We also provide tools for predictive and corrective asset maintenance.

Manage your service orders and structural asset maintenance processes in our integrated Field Services module and mobile app.

The module supports and automates both back-office processes for planning & scheduling, and field operation processes. The different processes can easily be configured and maintained.

Having a clear and up-to-date view of your financials is important to make the right business decisions.

This module allows you to automate and modernize your global financial operations. The seamless integration with Microsoft Dynamics 365 Finance Insights and its underlying machine learning models, will empower you to monitor business performance in real-time, including:

• full general ledger capabilities,
• intelligent budgeting and forecasting,
• touchless vendor invoicing,
• fixed assets lifecycle management,
• advanced project operations, and
• simplified compliance to local regulation.

To achieve your procurement goals, you need a sophisticated supplier management framework, including purchasing policies and workflows to support your tendering processes.

This module allows you to source your projects and asset management processes efficiently using digitized inventory management with real-time visibility, optimized master planning, and a fully integrated warehouse management system.