Gazprom Energy has signed a contract with utilities-focused technology firm Itineris for its UMAX customer information system (CIS) solution as part of a business transformation project. The project will transform Gazprom Energy’s core business processes in order to enhance service to its customers.
The integrated UMAX CIS solution, built on the Microsoft Dynamics AX platform, will replace a large number of disparate legacy systems and thus deliver better alignment, consistency and communication among the different departments at Gazprom Energy. Furthermore, this transformation will enable the company to tackle emerging industry challenges while continuing its strong growth record.
“Gazprom supplies gas and electricity to a wide range of public and private organisations and is the second largest business gas supplier in the UK. Technology plays a major role in ensuring we can deliver best-in-class service to our customers. Gazprom Energy’s investment in Itineris’ UMAX technology is driven by their commitment to performance and service quality,” said Gazprom Energy CEO Kurt Bligaard Pedersen.
The Power of Platform
The flexibility of UMAX operating on the Microsoft Dynamics AX® platform is a key factor in supporting the unique operational profile of a growing energy company like Gazprom Energy. Dynamics AX is Microsoft’s cutting-edge Enterprise Resource Planning solution, built with cross-organizational data flow, business intelligence, and ease of integration with other mission critical systems in focus.
According to Microsoft’s Dan Brown, “Microsoft has been building solutions with the energy industry in view for many years, but our focus is always on laying the foundation, improving the application platform that enables our partners to build robust solutions specific to their industry verticals. Itineris, like so many of our partners, is taking the power of Dynamics AX and leveraging it, through their expert understanding of utility operations, in ways that drive the most operational value and performance for companies such as Gazprom Energy.”
The Power of Partnership
Itineris teams are already on-site, collaborating with Gazprom Energy’s subject matter experts to lay the foundation for Gazprom Energy’s customer service technology roadmap.
Speaking to the importance of this long-term partnership, Itineris CEO Edgard Vermeersch noted, “Itineris is pleased to be entrusted by Gazprom Energy with addressing the needs of today, building for the future and providing support and stability in this area of business for years to come.”
About Gazprom Energy
Gazprom Energy, the retail arm of London-based Gazprom Marketing & Trading Ltd, is an award-winning business energy supplier with a passion for customer service and the backing of one of the world’s largest energy companies.
Gazprom Energy’s headquarters are in Manchester and in the UK Gazprom Energy focuses on being a reliable supplier that offers value for money and excellent customer support. Despite being a relatively new player in the market, Gazprom Energy has grown to become one of the UK’s leading business gas suppliers.
For more information, please visit www.gazprom-energy.co.uk.