Future of Utilities 2020 Online
1 – 4 December 2020

Future of Utilities, UK’s leading Energy & Water Summit, goes fully digital this year.

Future of Utilities provides an unrivaled opportunity for the Utility industry to reconnect, share ideas, and transform its future at this challenging and turbulent time, and at Itineris we are excited to actively participate in this important event.

Join us for a session on Customer Experience

On December 2nd, we are organizing an interview session within the official program on How to improve Customer Experience in Uncertain Times.

Customer Experience has become more important than ever for water and energy suppliers.

  • What are the biggest challenges for Utilities to deliver a positive customer experience?
  • How can Utilities use data to predict customer trends and behaviors?
  • How can the Utility industry prepare for unpredictable events in the future?

We’re looking forward to sharing our insights together with Richard Rouse from Microsoft, who is vastly experienced in Utilities and Customer Experience.

Discover UMAX

A team from Itineris will attend, so please stop by for a demo of UMAX, Itineris’ customer information system built specifically for utilities on the Microsoft Dynamics 365 platform.

Schedule a demo

Our Team at Future of Utilities

Kris Marlein, VP Integrated Utilities, Europe
Kris has more than 17 years of experience in the Utility industry in North America, Europe, and the UK. He currently holds the position of Vice President Integrated Utilities at Itineris, a company that develops and implements cloud-based solutions for Utilities built on and natively integrated with the Microsoft Dynamics 365 platform. At Itineris, Kris is responsible for the go-to-market, sales, system integration services, and research & development activities.

Tom Jenkins, UK Sales Manager

Tom has over 10 years of experience in the UK & EMEA utilities markets and he currently holds the position of Sales Manager at Itineris, based in the UK. Having previously worked in both energy & water sectors in his career, Tom’s role at Itineris covers new business development and the go-to-market strategies across the UK utility space.
Reach out to Tom

Future of Utilities 2020 report

Here you can download the Future of Utilities 2020 report. On page 17, we provide our viewpoint on the new era of utilities customer experience.
If you have any further questions about this, please do not hesitate to reach out to us anytime!

FOU Report