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NYC DEP modernizes operations with UMAX

Itineris is pleased to announce that it has successfully launched its cloud-based Customer Information Solution, UMAX, at New York City Department of Environmental Protection (DEP). The UMAX implementation reinforces DEP’s strategy to improve engagement with the nine million New York citizens they serve, while streamlining business operations.

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How to create a seamless customer experience

Today, utility customers want to be able to optimize their energy bill, use the eco-friendly energy sources they want, have the freedom to select the service provider of their preference, and all while enjoying a seamless customer experience. Key to this is understanding the customer journey.

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