Customer Service: Engage and Enhance
UMAX 365 delivers the flexibility and features to engage today’s customers on their terms,
across channels while enhancing the meter-to-cash business processes of utilities.
Engage customers on their terms
Many utilities are forced by the limitations of their legacy customer information system to “bolt-on” solutions in order to bridge the gap between engagement capabilities and customer expectations.
UMAX, however, is built on a modern technology platform with “connectivity” at its core, enabling utilities to adapt to changing communications trends and deliver enhanced service to customers on their terms and schedules.
UMAX offers a suite of native, built-in customer engagement tools as well as the ability integrate easily integrate with customer-facing solutions utilities already have in place.
Enhance customer service
Data is the key to enhancing customer experiences.
UMAX connects customer data across the CIS, CRM and ERP spectrum–as well as other utility-specific systems of record.
By lowering these barriers to moving data across the organization, UMAX enables utilities to deliver enhanced service at every customer touch point.
a 360-degree view
of the customer.
and send notices
via mobile apps,
email or SMS.
Promote relevant products and programs to enhance the customer relationship.
UMAX Front Office
A call center portal designed for efficient, intelligent service
UMAX Front Office empowers customer service agents to resolve customer needs quickly and with quality, by placing the right information easily within reach in a streamlined, single-screen portal built for utility call centers.
Front Office also improves data capture and reduces training time through built-in workflows, customized to your business processes–and easily adaptable as business needs change.
- Intuitive Microsoft-style interface
- Streamlined single-screen data access
- Always-up account details and alerts
- Workflow wizards for easy, error-free data handling
- Rapid onboarding
- Built-in geodata maps
- One-click export to Excel for quick reporting
Want to talk specifics?
Every utility organization has its own set of unique business and technology needs. We’d love to chat about yours.