A robust support portfolio
Itineris’ Support Services are based on a long-term vision focusing on the following aspects:
- Establishing a high quality and professional support (maintenance) environment
- Utilizing best practices and proven methodologies for the application management services
Support services from Itineris include:
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Support options to fit your needs
Based on the requirements of client organizations, Itineris can provide a customized range of support services to fit their needs.
Standard Product Maintenance
A standard product maintenance option included in UMAX solutions licensing, that manages patches and bug fixes. Contains the following elements and entitles utilities to:
- Have and maintain right-of-usage for standard UMAX solutions
- Diagnosis and repair of reproducible bugs within UMAX software
- Access to published patches and/or updates, tested against the UMAX
- Product reference implementation
Managed Services or full BPO
A comprehensive support option tailored to the exact needs of the utility company. Itineris managed services portfolio consists of:
- Extended product maintenance for the UMAX solution including pro-active analysis, resolution, update and upgrade
- Extended customer care and support service including training services as well as first, second and third line support
- Other services which can be foreseen, are performance and hardware monitoring, infrastructure, hosting and housing, printing house, postal services and more
