Business Consulting
‘Experience, delivered with a no-nonsense mentality.’
Our business consultants average over 15 years of industry knowledge and experiences with a high degree of practical delivery and a no-nonsense mentality. For us, business consulting is not only rigid training, structured methods, methodology and best practices, but also true experiences. All our consultants have worked in the industry, and therefore are able to combine industry knowledge and in-depth experience with business consulting skills.
We believe in dedicated industry focus, deep understanding and experiences and dedication in our vision to improve our customers operating models.
Our business consulting skills are not generic and stretched to fit, but focused on things that matter and things we really know and have delivered before. The core of Itineris is our focus on Cost to Serve management, customer value and segmented CRM strategies, Lean and 6Sigma driven process improvements, contact centre efficiency and change management.
Project Management
‘The art of managing change and delivering on our promise.’
Project management is not a part of project governance; it is a skilled art with dedicated professionals. Program and project management are true multi-skilled professionals with a dedication to delivering and managing change at your customer.
Our project managers are experienced in customer projects, as well as with our internal developments projects. They have mastered the skills to deliver the promises we make; within time, budget and according to the agreed specifications. This includes implementing new operating models, managing change and adapting to new working settings.
Project management is not ‘something we do along with other things.’ Project management is a true profession and program and project managers are the key to delivering successful projects. The failure rate of most project managers is approximately 65% and is the reason behind runaway projects.
Implementation of Integrated Solutions
One Stop Shop for all services and needs.
Our integrated Solutions approach cover the full range of customer needs. Integrated Solutions means that we can (and will) deliver a turnkey approach to your project needs. We start from the business consulting and operational excellence phase (covering full project management as well as application delivery) and finally end with a managed application service. We prefer to avoid the use of trendy IT terms here, but we do cover Application Service Providing (ASP) and Business Process Outsourcing (BPO). Indeed, we host, run and maintain your applications and we run the back-office driven parts of your processes.
Integrated Solutions also mean that our application stack of solutions must cover all utility needs for the front and back office processes. Not only covering needs for energy and water companies core activities, but even for more asset driven grid operator activities.
Find more about our integrated solutions for your target market.
Managed Services
‘Service, the foundation for business effectiveness.’
Our application management services are intended to support the customer’s role in the business flow, at their level and according their requirements.
Our flexible suite of services can adapt to your customer’s needs. They give optimal cost effectiveness, boost performance and reliability on a personal and organisational level and balance service definitions.
Our services are designed to put your focus on the activities that leverage your business. Our service people focus on the day-in and day-out complexities of maintaining your application.
Our service process is based on ITIL standards and methodology, sustained by service people with proven business knowledge and versatile service experience.
