Dunea

Dunea, the water company responsible for providing clean water to 1.3 million Dutch citizens in the region surrounding The Hague, selected Itineris’ UMAX customer information and enterprise resource planning solution (CIS/ERP) as the technology at the heart of a business transformation focused on modernizing the utility’s operations for the future.

The initiative known as “WAVE” within the Dunea organization—an acronym that translates to “We Work to Connect” in English—is focused on three primary goals:

1. connecting customers to excellent water and service
2. connecting processes within the Dunea organization to streamline operations
3. connecting colleagues within Dunea for more efficient working

UMAX is built on Microsoft’s cutting-edge enterprise platform Dynamics 365 for Operations. UMAX supports core utility operations and customer care processes and is therefore central to Dunea’s business transformation initiative.