Dakota Electric

North America - Electric Cooperative

Project Description

Dakota ElectricDakota Electric Association, the second-largest electric cooperative in Minnesota, has selected Itineris’ UMAX customer information system (CIS) for utilities to replace its aging CIS technology—used to manage their customer service and billing activities.

Dakota Electric is modernizing this critical information system with the goals of enhancing customer service to its 110,000 member-customers and increasing operational performance and efficiency by removing the limits of current applications.

Dakota selected Itineris’ UMAX to help deliver on the following goals:

  • Flexibility – improved handling of rate changes, program promotion and enrollment, and member service management
  • Integration – a CIS that can integrate and communicate more seamlessly with other key systems including customer selfservice, GIS and metering systems.
  • Control – bringing system configuration capabilities and control to Dakota Electric resources to better react and serve its members and internal users.

product & services

  • UMAX for electric cooperatives
  • Itineris implementation service
  • Itineris support services

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