Functional consultant CRM customer interaction
JOB DESCRIPTION
Within your job as Functional consultant, you will:
As the customer interaction consultant, your key subjects will be:
- be the link between business and IT
- manage the expectations of the customer
- translate business and functional requirements into application solutions
- lead and organize meetings and workshops with the customer
- closely work together with the CRM expert and support delivery
- follow up on testing and guarantee quality of the solution
As the customer interaction consultant, your key subjects will be:
- customer and complaints management
- workflow management
- data enrichement for marketing purposes
- disclosure of data to web portals and customer care applications
- management of in and output documents
PROFILE
- have a Master or Bachelor degree or equivalent by experience
- have a good understanding of customers’ business processes
- are a creative problem solver
- have a strong interest for IT
- are Dutch speaking and have a good knowledge of English (written and spoken)
- are communicative and an initiative taker
- are willing to take the challenge to find new solutions, capable of out of the box thinking
In case your experience and skills are in line with the profile, then please submit your CV by using the apply button. Your application will be dealt with in all confidence.
