Itineris Credit Manager - support page

Welcome to the Itineris Credit Manager (ICM) – support page! You have recently purchased the Itineris Credit Manager module built on MS Dynamics AX.

Congratulations! You have acquired a proven solution that is ‘Certified for MS Dynamics AX’. On this page you can find a ZIP.file containing the “first aid – help files” for installing the ICM module.

• To access the help files, please download the ZIP and follow the instruction.
  Download ICM module – help files – click here

• Do you require further assistance?
  • Please contact Itineris Customer Care
    • If you are an Itineris licensed customer care client:
      
      • Please use your TOPDESK
    • If you’re not an Itineris licensed customer care client:
      
      • Contact your local Itineris Certified Business Partner
      • Contact Customer Care directly through servicedesk@itineris.net

Please, state clearly in your message to our service desk:

• the problem you’re experiencing
• step by step flow how to reproduce the error
• the error message received (and at which step)
• your contact details.
• all relevant info: screenprints, menuitems, parameters, …

We will contact you as soon as we can and we will try to resolve the issue as soon as possible.